Customer Success Manager (m/w/d)

Your responsibilities

• Proactively managing existing accounts through regular check-ins and direct coordination regarding feature requests. Working closely with the development team to drive continuous improvements.
• Guiding new customers through Proof of Value (PoV) and ramp-up phases, including training and implementation support.
• Creating and maintaining best practices, tutorials, and guidesto ensure customers get the maximum value out of our software.
• Identifying upselling opportunities and collaborating closely with the sales team to further develop customer relationships.
• Optimizing and evolving the Customer Success departmentby continuously improving processes and strategies.
  

Your profile

• At least 1 year of professional experience in a role involving operational customer contact (experience in managing enterprise clients is a plus).
• Completed commercial training or a bachelor's degree in a relevant field (e.g., business administration, industrial engineering).
• Strong communication skills and a confident demeanor in direct customer interactions, as well as excellent proficiency in German and English.
• Structured, independent, and team-oriented approach to work in a dynamic startup environment.
• Passion for production topics and digital solutions.
  

What we offer

• Working in a young, dynamic team with flat hierarchies.
• Attractive salary and opportunities to help shape a growing company.
• Development of innovative products in the fields of Industry 4.0, IoT, and AI.
• Use of cutting-edge technologies to develop cloud-based solutions for international clients.
• European lifestyle thanks to our location in the border triangle (Germany, Belgium, Netherlands).